Refund policy
Return & Refund Policy
At Mr Doom Store, we are committed to providing quality products and a reliable shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
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1. Return Eligibility
You may request a return within 7 days from the date of delivery.
To qualify for a return, the item must:
Be unused, unworn, and in the same condition in which it was received
Be returned in its original packaging
Include all original accessories, components, and documentation
Be accompanied by valid proof of purchase (order confirmation or receipt)
Mr Doom Store reserves the right to refuse returns that do not meet the above conditions.
To initiate a return, please contact us at:
HelpMrDoomStore@gmail.com
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2. Return Process
All return requests must be submitted within 7 days of delivery. Once your return request is reviewed and approved, we will provide instructions on how to proceed.
Items returned without prior approval may not be accepted.
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3. Refund Process & Timing
Upon receipt and inspection of the returned item:
You will be notified regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original method of payment within 2 to 7 business days.
Please note that depending on your financial institution, additional processing time may be required for the funds to appear in your account.
Original shipping fees (if applicable) are non-refundable unless the return is due to a defective, damaged, or incorrect item.
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4. Exchanges
Exchanges are available only for items that are defective, damaged upon arrival, or incorrectly shipped.
To request an exchange, please contact HelpMrDoomStore@gmail.com within 7 days of delivery. Exchanges are subject to product availability.
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5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery and provide clear photographic evidence of the issue.
Once verified, we will offer either:
A replacement at no additional cost, or
A full refund, including any applicable shipping charges.
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6. Non-Returnable Items
The following items are not eligible for return:
Products that have been used, worn, or altered
Items damaged after delivery due to misuse or improper handling
Personal care or hygiene-related items once opened
Clearance or final sale items
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7. Return Shipping Costs
Customers are responsible for return shipping costs for non-defective items (e.g., change-of-mind returns).
In cases where the item is defective, damaged, or incorrectly shipped, Mr Doom Store will cover the return shipping cost.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
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For any questions regarding this policy, please contact us at HelpMrDoomStore@gmail.com.
Mr Doom Store is dedicated to maintaining transparency, fairness, and customer satisfaction in every transaction.
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